Simply double-click the TPSR file, then TeamViewer prompts your default web browser to display the contents of the file. Another path can also be specified.How do I open a connection protocol?You can open TPSR files with the desktop version of TeamViewer (version 15.11 and later) installed on your computer. Teamviewer, Remote Desktop, VNC all use TCP to transfer data between the two computers, but the exact protocol varies ( it can be RDP for Remote Desktop Administration, it can be RFB for VNC and various offshots). The default folder where the connection protocols are saved is C:\Documents. Some examples of data stored in the JSON file include the device type and name, Assist AR ID, Expert ID, and the date, time and duration of the connection.Where can I find my connection protocols?After the first connection, the expert is prompted to choose the path where the files will be stored.
GeneralThis article applies to TeamViewer Assist AR Professional customers.The connection protocol stores a detailed history of a TeamViewer Assist AR connection between an expert and a technician for reviewal purposes.The file is automatically generated by TeamViewer at the end of an Assist AR connection if the "Connection reporting" setting is enabled.
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